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We completely understand that everyone, at some point, adds too many items to their cart or changes their mind about the lovely colors after placing an order, and that's totally okay! We just want you to love our products as much as we do!

If, for any reason, you're not entirely satisfied with your Aelyseé purchase, we'd be happy to accept returns within 30 days of receipt, and refund your original payment method, excluding shipping and fees.

Returned products must be in new condition. Aelyseé monitors misuse of return activities and reserves the right to restrict returns or exchanges in any case. All returns are subject to verification and approval by Aelyseé.

Please Note: 30-day back does not include a free shipping label.

RETURN PROCEDURE

• Visit Login & Register and look up your items with your order number and email address.
• Choose the products you'd like to return, then submit a return request to service@aelysee.com. Please allow 1-3 business days for your return to be approved.
• Once your return is approved, you will receive an email with an RMA number and instructions to return your package to us.
• Ship your items to the address provided in an email once your return request is approved.
• Your refund will be issued to your original payment method.
• Please expect 14 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. You’ll receive an email confirmation when your return is completed.

Please Note: Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience by clicking HERE. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

Please Note: Duties and fees collected are non refundable.